First, just wait a few days. The USPS is known to scan things as "delivered" prematurely. Check with your neighbors, check around your yard, check with family members. Make sure your address was correct on the order. Next, call or visit your local post office with your tracking number and they can use GPS to locate it. ONLY your local post office can do this! Worse comes to worse, you can try filing a claim with USPS but they usually do not approve claims where tracking states delivered. I cannot refund an order that states it was delivered, nor can I replace it. If I did this every time, there'd be no more nursery to send you cool stuff!

It's neither dying nor dead -- this is a very normal shock reaction to being pulled from a pot, wrapped up and shipped in a dark box. These trees shed leaves because leaves are nonessential for survival in the short term, and are very costly in water and energy to produce. So, they dump the leaves and wait for the trauma to end - you can help this process by immediately potting it, watering it, keeping it in the shade for at least a week. It's now your job to convince your tree that it's safe!

Etsy has decided to punish LICENSED AND PERMITTED SELLERS after being pressured by the IUCN to crack down on plant selling regulations. Their lazy attempt is to implement a useless algorithm that flags listings INSTEAD of doing the work to gather proper permits from sellers and create a network of legal sales. If you cannot purchase a plant from here please go to our website, www.paradisefoundnursery.com